Player Verification

Jackpot Cafe UK has the responsibility to verify all players' accounts as well as their identity. This involves validating your age, name and address through an automated system which compares the account details you have provided against public records and databases.

In the event the automatic verification proves to be inconclusive for some reason or another, the process is repeated manually. By doing this we ensure, amongst other things, that your future withdrawals at Jackpot Cafe UK are not delayed. We therefore require you to provide us with some documentation that can be cross verified against the account details you provided.

We understand that you might feel uneasy about sending us your personal information via online channels and have therefore put together some safety guidelines which will guarantee total security of your details.

The Required Documents are
  1. A clear copy of a form of personal identification - you only need to send one:
  • Valid Passport
  • ID Document
  • Driver's Licence
  1. A recent utility bill not older than 3 months indicating your address as registered on your Jackpot Cafe UK account.

  2. Under certain circumstances, the following additional information can also be requested:
  • Front and back of the credit card registered on your Jackpot Cafe UK account
Safety and Security
Should a copy of your credit card be requested, please follow the below guidelines to ensure the safety of your documents we receive from you.

  1. On the FRONT of your card blank out the middle card numbers only leaving the first 6 and last 4 digits visible.


  2. On the BACK of your card blank out the CVC or CVV number.


  3. On the BACK of your card blank out the middle card numbers only leaving the first 6 and last 4 digits visible.


  4. On the BACK of your card blank out the "reverse embossed credit card digits".


We recommend the use of Microsoft Paint for blanking out the required fields specified above. Once the documents fit our requirements, you can save the pictures by selecting "256 Color Bitmap" from the drop down menu.

Sending Us Your Documents
Before sending us your documentation, please ensure that all copies you have prepared for us are clear and legible. This helps us to verify them faster and not prolonging the verification process and thus not infringe on your enjoyment at Jackpot Cafe UK.

Once you have all required documentation ready, please send your documents to the following secure address ONLY:

Once we have received and verified all documentation, we will inform you personally via email either that the verification process is complete or that we require further information. Once all documents are successfully verified we will not need to ask for any further documentation and can leave you to enjoy Jackpot Cafe UK

Should you have any questions please do feel free to contact our friendly support staff at any time.

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